Richpanel: AI Customer Service
Featured images gallery
Highlights
-
Based in United States
About this app
Launched
November 15, 2019 · Changelog
Languages
English, German, and Spanish
Categories
Chat , Support ticket managementWorks with
ReCharge, Yotpo, Returnly, Klaviyo, Aircall, 20+ integrationsCombine the best of AI & Humans. Provide high-quality support at scale.
Richpanel is an AI-powered helpdesk that lets you manage high support volumes with a small team. AI is trained on all your past interactions. It helps every agent reply like your best agent and makes them 2-3x faster. Features include a multi-channel help desk, self-service portal, live chat widget, FAQ page, automations and detailed reporting. Popular alternative to Shopify Inbox, Zendesk, Gorgias, Help scout, Kustomer, Gladly, Hootsuite & Sprout Social.
- Manage all Channels: Email, chat, Facebook dm, Instagram & phone from one inbox
- Self Service: Give customers instant answers, 24x7 with the self-service portal
- Scale with AI: Help agents draft high quality replies & boost their speed
- Integrate your stack: Access data from your favorite apps directly in the inbox
- Measure & improve: Get actionable insights from your support data
Pricing
BASE
$9 / month
BASE plan includes 3 seats
- Features include :
- Email, Chat & Social channels
- 90 day data history
- Macros
- Automations
- 3 users included
- Unlimited tickets & Resolutions
14-day free trial
PRO
$60 / month
or $600/year and save 17%
$60 per additional user
- Everything in BASE, and:
- Phone channel
- 1 year data history
- 200 AI-assisted replies
14-day free trial
PRO MAX
$120 / month
or $1,200/year and save 17%
$120 per additional user
- Everything in PRO, and:
- SMS channel
- Unlimited data history
- Unlimited AI replies
- Multiple Languages
- Unlimited tickets & Resolutions
14-day free trial
BASE
$9 / month
BASE plan includes 3 seats
- Features include :
- Email, Chat & Social channels
- 90 day data history
- Macros
- Automations
- 3 users included
- Unlimited tickets & Resolutions
14-day free trial
PRO
$60 / month
or $600/year and save 17%
$60 per additional user
- Everything in BASE, and:
- Phone channel
- 1 year data history
- 200 AI-assisted replies
14-day free trial
PRO MAX
$120 / month
or $1,200/year and save 17%
$120 per additional user
- Everything in PRO, and:
- SMS channel
- Unlimited data history
- Unlimited AI replies
- Multiple Languages
- Unlimited tickets & Resolutions
14-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
136 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly recommend this app for its superior features, user-friendly interface, and efficient customer support. They particularly appreciate the Sidekick AI for improving response times, the ability to use personal emails for accounts, and the integration with Aircall for recording and logging. The support team is praised for their quick response and problem-solving skills. The mobile app for live chat and ticketing system is also commended for its ease of use. Merchants find it helpful in streamlining customer service, reducing phone calls, and simplifying the process for both employees and customers.
The most user-friendly platform to work with. I love Richpanel.
RichPanel is the most cost effective and reliable option for cs.
Richpanel has been fantastic to work with! They are quite responsive, and I really admire their drive to make this program all it can be. It is significantly better than the alternative we were using.
About this app
Launched
November 15, 2019 · Changelog
Languages
English, German, and Spanish
Categories
Chat , Support ticket managementWorks with
ReCharge, Yotpo, Returnly, Klaviyo, Aircall, 20+ integrationsBuilt by Richpanel Inc
About Richpanel Inc
4.8 average rating
4 years building apps for the Shopify App Store
1885 Cabana Dr, San Jose, CA, 95125, US
Featured in
Tech stack
Underwear pioneer Thinx
More apps like this
