If you have any technical trouble and want to deal with it, please refer to our technical FAQs here first. In case you can’t find a suitable solution, please submit your ticket by filling out the following form. Our technical team will be happy to support you as soon as possible.
In order to get quick support from our technical team, it’s necessary for you to provide us with your Shopify site address and admin login (it’s private info and only You and our staff can see it). After solving the problem, you can change the password. Our time is GMT +7, your ticket will be responded on 1-3 hours during our working time, extending up to 12 – 24 hours when you submit over our time.