If you operate a Shopify store, you understand the importance of offering great customer service and assistance. An effective method to improve the customer experience is to add a live chat application to your website. Live chat enables you to interact with customers in real time, providing immediate help and increasing customer satisfaction. In this article, we will discuss top best Shopify Live Chat App for your stores and the advantages it can bring to your business. Now, let’s check them out.
Why should you install a live chat app for the Shopify store?
A Shopify live chat app is an indispensable tool for any online store seeking to elevate its customer service and enhance the shopping experience. In today’s fast-paced digital landscape, customers expect immediate assistance and personalized interactions. Here are some reasons why you should install a live chat app for the Shopify store:
Instant Customer Support: Live chat enables you to provide immediate assistance to your customers. With live chat, customers can reach out to you with their queries or concerns and receive real-time responses. This helps in resolving issues quickly, leading to higher customer satisfaction levels.
Increased Sales: These tools help you boost sales for Shopify stores. By engaging with customers during their buying journey, you can address any doubts or hesitations they may have, ultimately increasing the likelihood of a purchase. Additionally, live chat allows you to upsell or cross-sell products based on customer preferences, leading to higher average order values.
Reduced Cart Abandonment: Cart abandonment is a common issue for online stores. By having live chat available on your Shopify store, you can proactively reach out to customers who may be experiencing difficulties during the checkout process. Offering assistance at this critical moment can help reduce cart abandonment rates and increase conversions.
Improved Customer Insights: Live chat provides valuable insights into customer behaviour and preferences. By analyzing chat transcripts, you can identify common pain points, frequently asked questions, and areas for improvement in your products or services. This data can help you optimize your website, enhance your offerings, and provide a better overall customer experience.
List of 8 Must-use Shopify Live Chat Apps
Tidio
Tidio is regarded as one of the leading Shopify live chat apps in the market because it has over 1,674 positive reviews on the Shopify app store. This app allows you to chat with your customers instantly via live chat and chatbots. By using this app, you can provide high-quality customer service and convert your visitors into potential customers. Besides that, it has the ability to track your customers and see what pages they are browsing in real time.
Moreover, if you are busy, Tidio’s AI bot will help automatically respond to your customers. Last but not least, you can take advantage of 35+ pre-defined chatbot templates to generate leads and minimize cart abandonment.
Main features:
- Communicate with your visitors on live chat
- Automatically reply to your customer options with our Lyro AI bot
- Preview carts, check order history, and recommend products directly in the chat
- Manage and resolve customers’ requests with a simple ticketing system
- Add Tidio to your Shopify store in 30 seconds
Pricing plans:
- Free
- Communicator: $25/month
- Chatbots: $29/month
- Tidio+: $394/month
Gorgias ‑ Helpdesk & Live Chat
Gorgias goes beyond being just a basic live chat app for Shopify. It provides a comprehensive solution for managing customer service, encompassing a ticketing system, ready-to-use templates, and automatic messaging. It can help you enhance your conversion rates by converting your visitors into shoppers. Another great feature is that it helps you increase your sales and the effectiveness of your ads by promptly responding to customer inquiries about your products on both your advertisements and posts.
To sum up, this app can be seen as the ultimate replacement for Zendesk in terms of effectively handling customer inquiries and support for Shopify stores.
Main features:
- Prioritize email, chat, voice, SMS, WhatsApp and social comments
- Get full customer context before answering
- View, edit, and cancel Shopify orders without leaving the Gorgias customer view
- Track team activity and support metrics on live dashboards
- Instantly answer shopper questions with self-service menus
Pricing plans:
- Starter: $10/month
- Basic: $60/month
- Pro: $360/month
- Advanced: $900/month
Willdesk
By using this Willdesk app, you will have the capability to view all customer messages received through email, live chat, and WhatsApp in a single dashboard. Additionally, there is a helpful order tracking widget that enables you to save time by avoiding the need to respond to every shipping-related inquiry.
The application is entirely free, allowing you to access all the necessary features immediately. It serves as an excellent introduction to experimenting with live chats for your Shopify store. Also, it is totally compatible with iPhones and integrates with multiple stores. However, please note that there is no chatbot feature available. If you require one, it is advisable to choose a different application.
Main features:
- Manage the inbox tickets from multiple social media
- Get a complete customer index and provide service to improve sales
- Multi-store integration with support for customization of Fonts, FAQs, and Style
- Integrate with Order Tracking, FAQ, and contact form
- Improve sales through live chat
Pricing plans:
- Free
- Basic: $9.90/month
- Pro: $29.90/month
- Advance: $99.90/month
Richpanel
Another outstanding Shopify live chat app that you should consider is the Richpanel Helpdesk & Live Chat. This app helps you enhance the support experience for both customers and the support team.
Richpanel is indeed an AI helper that utilizes GPT-4 to acquire knowledge from past interactions and produce dependable and precise responses for business to employ. Plus, it assists you to perform repetitive tasks automatically, so you can save much time and boost your website productivity. Richpanel is compatible with more than 20 applications and brings together all communication channels, allowing your business to quickly address customer issues without having to constantly switch between different platforms.
Main features:
- Help agents resolve faster
- Manage your staff with smart scheduling & assignment
- Connect high-intent visitors with live chat agents
- Handle repetitive queries with a Self-service portal
- Suggest personalised responses to customer queries
Pricing plans:
- Starter: $29/month
- Regular: $49/month
- Pro: $99/month
Reamaze
The Reamaze Live Chat Helpdesk CRM is specially designed to assist Shopify merchants in delivering outstanding customer support. It is packed with a lot of powerful features such as live chat, automated replies, and the ability to connect with social media platforms. Additionally, you have access to a comprehensive view of customer profiles which allows you to monitor previous purchases, order history, and interactions with customers.
Especially, this app provides you with custom chat widgets that can be easily inserted on any website, allowing customers to start conversations from any part of the site. Finally, you are able to establish automated processes to manage typical customer inquiries, enabling your support team to dedicate their time to more intricate concerns.
Main features:
- Manage customer conversations from multiple channels
- Help customers faster with live chat, chat automation, powerful chatbots, and native in-chat video calls
- Help customers and boost sales using fully automated chatbots
- Increase re-engagement and boost sales with targeted push notification campaigns
- Create curated content and get suggested answers in seconds with AI
- Boost sales with real-time customer monitoring
Pricing plans:
- Basic: $29/month
- Pro: $49/month
- Plus: $69/month
- Enterprise: $899/month
Chatra
Chatra is also a favourite solution for merchants. It provides smooth and convenient communication between your business and customers. With the assistance of Chatra, your business has the ability to engage in immediate, live communication with its customers, efficiently address any problems that arise, and cultivate a more robust rapport with them.
Besides that, Chatra has plenty of useful features consisting of automated greetings, offline messaging, and customizable chat widgets. Notably, you can monitor customers’ actions to enhance your support approach and boost your earnings. This app can work on various devices such as mobile phones, tablets, and desktop computers.
Main features:
- Chat with your customers from different devices
- Answer messages sent through Facebook, Instagram, or email
- Use chatbots to do routine work
- Track customers’ activity on your website
- Support various devices including Windows & Mac, Android & iOS
Pricing plans:
- Free
- Essential: $21/month
- Pro: $29/month
BestChat
If you are looking for a free Shopify live chat app, then using this BestChat app is a perfect choice because it is totally free. Bestchat enables visitors to Shopify stores to contact you through various devices and messaging platforms, including social media and SMS. Moreover, this app gives you the ability to monitor and improve the response time of your business in order to retain the attention of visitors to your website.
Further, there is the option to add Bestchat live chat widget to any website or device. It also allows you to customize your own logo to suit your brand style.
Main features:
- Live chat with visitors on your web store
- Support multiple languages
- Offer real-time tracking insights into your customers
- Integrate with multiple stores
Pricing plans:
- Completely free
Conzia Live Chat Widgets
This Conzia live chat widgets app allows you to chat with your customers via Facebook Messenger, Live Chat, and WhatsApp widgets on your Shopify store with one click. It has an intuitive and user-friendly interface, so it is easy for you to set up and configure. It has a free plan that is suitable for smaller stores. Why don’t you give it a try?
Main features:
- Increase your sales with Conzia Live Chat
- Provide real-time customer support via mobile apps
- Easy to use and set up
Pricing plans:
- Free
- Startup: $5/month
- Advance: $10/month
The bottom line
To conclude, installing a live chat app for your Shopify store can greatly enhance your customer support efforts, increase sales, and improve overall customer satisfaction. With the wide range of live chat apps for Shopify that we provided above, hopefully, you can choose the one that best suits your business needs.
Further, if you have an intention to change your store’s appearance, don’t miss tons of beautiful Shopify templates on our website.
