Updated October 2026: prices and features checked against the Shopify App Store.
As your store grows, keeping on top of customer questions gets harder. Messages arrive by email, live chat and social media, and every one needs a quick, helpful reply. Shopify inbox apps bring these conversations together so your customers get faster answers. In this guide, we look at a list of Shopify inbox apps that help you improve communication and customer service in your online store.
Why are Shopify Inbox Apps important for your Shopify shop?
- Centralised Communication: Inbox apps bring all your customer messages into one place, so it’s easier for you and your support team to manage and reply to them.
- Multichannel Integration: Many inbox apps connect to email, live chat and social media, so you can handle every conversation from a single dashboard.
- Improved Customer Experience: Simpler workflows and faster replies give customers a better experience, which builds satisfaction and loyalty.
- Customisation: Depending on the app, you can style the chat widget and messages to match your brand’s look and tone.
- Analytics and Reporting: Some apps include reports on conversations, response times and customer satisfaction.
List of Shopify Inbox Apps
WD‑Live Chat, Helpdesk, Chatbot
First up is WD-Live Chat, now called Willdesk: Live Chat & AI Chatbot. It is a complete helpdesk for stores that want to simplify customer service. It brings live chat, email, Messenger, Instagram and WhatsApp into one ticketing inbox, and can handle several stores at once. An AI agent answers common questions about order tracking, returns, cancellations and address changes, and you can add a branded help centre and FAQ page.
Main features:
- Combine live chat, email, Messenger, Instagram and WhatsApp in one inbox
- Manage messages from multiple stores, with ticket routing rules
- AI chatbot for order tracking, returns and product recommendations
- Branded self-service widget with built-in order tracking
- Custom help centre and FAQ pages
- Integrates with Klaviyo, Mailchimp and other marketing tools
Pricing:
- Free: 20 conversations
- Basic: $16.90/month
- Pro: $89.90/month
Dondy: WhatsApp Marketing+Chat
Second, Dondy is a good choice if many of your customers prefer WhatsApp. On the free plan you can add a WhatsApp chat button to your store, so shoppers can message you in a tap. Paid plans add a shared inbox connected to Shopify, abandoned cart reminders, order confirmations and marketing campaigns through the official WhatsApp Business API. The top plan adds an AI chatbot for sales and support. For more options, see our list of WhatsApp apps for Shopify.
Main features:
- Customisable WhatsApp chat button and widget
- Shared WhatsApp inbox with Shopify order details
- Abandoned cart recovery and order confirmation messages on WhatsApp
- AI chatbot for sales and support (Elite plan)
Pricing:
- Free
- Pro: $6.99/month
- Power Automation: $79.99/month, plus WhatsApp message fees
- Elite: $159.99/month, plus WhatsApp message fees
Tidio: AI Chatbot & Live Chat
Tidio is the third app on our list. It combines live chat, an email helpdesk and an AI chatbot in one tool. Email, Instagram, WhatsApp and Facebook Messenger messages all land in one inbox, with the customer’s Shopify orders shown beside each chat. Its AI agent, Lyro, can answer FAQs and order status questions and recommend products that are in stock. You can also add a help centre so customers can find answers on their own.
Main features:
- Email, chat and social messages in one shared inbox
- AI chatbot that answers FAQs and order tracking questions around the clock
- Product recommendations and abandoned cart flows
- Help centre and knowledge base for self-service
Pricing:
- Free
- Customer Service: from $29/month
- Flows: from $29/month
- Lyro AI Chatbot: from $39/month
Reamaze Live Chat Helpdesk CRM
Next, Re:amaze, now listed as Re:amaze AI Helpdesk & Chat, helps ecommerce businesses manage customer conversations across many channels. It brings email, social media, SMS and voice calls into one inbox, so every shopper gets a consistent experience. You can also view, edit and create Shopify orders right inside support chats, which saves time for your team. Its AI tools can draft replies, power chatbots and turn answers into FAQ articles.
Main features:
- Unify email, social, SMS and voice conversations for all stores in a single inbox
- Manage, edit and create Shopify orders directly in support chats
- Use AI to write replies, build chatbots and create FAQ articles
- Automate common tasks with data and rules to save time
Pricing:
- Re:amaze Basic: $29/month per user
- Re:amaze Pro: $49/month per user
- Re:amaze Starter: $59/month (500 conversations)
- Re:amaze Plus: $69/month per user
All plans include a 14-day free trial.
NS Live Chat, Inbox & Helpdesk
Lastly, NS Live Chat, now called NestDesk AI Agents & AI Chat, gives you a full set of tools for customer service. You can manage live chat and Facebook Messenger conversations from several stores in one inbox. While chatting, you can share product recommendations, browse inventory and even create orders. An AI chatbot on the top plan handles common questions around the clock, and a mobile app lets you reply on the go.
Main features:
- Unify multiple channels and stores in a single inbox
- Recommend products right from the chat window
- Create and edit orders while chatting
- Chatbot and AI chatbot for instant answers
- Self-service widget with FAQs, order tracking and order actions
Pricing:
- Free
- Basic: $5.99/month
- Advanced: $14.99/month
- Professional: $34.99/month
Closing thoughts
A simple, well-organised inbox makes a big difference to how a Shopify store runs. The apps in this list help you manage customer questions efficiently and work together as a team. With features like AI replies, order tracking and reporting, they can speed up your customer service. If you mainly want a chat widget, our guide to Shopify live chat apps covers more options, and an order tracking app can cut down on “where is my order?” messages.
And if you’re thinking about a new look for your store, explore our responsive Shopify themes.
