As an eCommerce business owner, staying on top of customer inquiries and managing your inbox can be a daunting task. Luckily, there are a variety of Shopify inbox apps available to help streamline this process and ensure that your customers receive timely and efficient responses. In this blog post, we will explore a list of Shopify inbox apps that are designed to improve communication and customer service for your online store.
Why are Shopify Inbox Apps important for your Shopify shop?
- Centralized Communication: Inbox apps can help centralize all customer communication within the Shopify platform, making it easier for store owners and support teams to manage and respond to messages.
- Multichannel Integration: Some inbox apps may integrate with various communication channels, such as email, live chat, and social media, allowing you to manage all customer interactions from a single dashboard.
- Improved Customer Experience: With streamlined communication and quicker response times, these apps contribute to an overall improved customer experience, leading to increased customer satisfaction and loyalty.
- Customization: Depending on the app, you may have the flexibility to customize the communication process to align with your brand’s tone and style.
- Analytics and Reporting: Some apps provide analytics and reporting features, helping you track key metrics related to customer interactions, response times, and satisfaction levels.
List of Shopify Inbox Apps
WD‑Live Chat, Helpdesk, Chatbot
First of all, the WD-Live Chat, Helpdesk, Chatbot Shopify app comes with a comprehensive solution for businesses looking to streamline their customer service processes. By unifying live chat, email, messenger, Instagram, and multi-store platforms into a single view, this app allows businesses to efficiently manage and respond to customer inquiries across multiple channels. The inclusion of a chatbot, free FAQ page, and order tracking functionality further enhances the customer service experience by providing quick and accurate responses to common queries.
Main features:
- Combine live chat, email, Facebook, Messenger, and Instagram into one inbox
- Manage messages from multiple stores with a holistic view and flexible auto-assignment rules
- Increase conversion rates by auto proactive popups for products and offers recommended
- Highly customizable widgets to match your branding
- FAQ, Live Chat, Email us to turn questions into revenue
- Multi-channel integration in one panel
Pricing:
- Free: Free to install
- Starter: $16.90/month
- Basic: $29.90/month
- Pro: $89.90/month
Avada WhatsApp Chat, FAQ Page
Secondly, the Avada WhatsApp Chat and FAQ Page app provides a lot of features designed to enhance customer support and user experience. By offering multiple contact methods such as WhatsApp, phone calls, and messaging, users are given convenient options to reach out for assistance at any time of day. With 24/7 automation and dedicated WhatsApp support, this tool not only improves user satisfaction but also drives higher conversion rates by addressing customer queries promptly and effectively.
Main features:
- Show the Order Tracking functionality for customers to track parcels without asking
- Stunning themes for FAQs popup and Help Center
- Help Shopify stores manage FAQs easily by showing the question and category numb
Pricing:
N/A
JivoChat: Live Chat & WhatsApp
JivoChat is the third Shopify inbox app that boasts a wide range of features designed to enhance customer communication and improve business efficiency. With all major messaging platforms seamlessly integrated into Jivo, including WhatsApp, merchants can engage with customers across multiple channels. In addition to facilitating seamless communication, JivoChat also offers powerful marketing tools to help drive sales and conversions. Features such as chat routing, departments, voice messaging, transfers, and reminders further enhance the customer service experience.
Main features:
- Offer unlimited live chats and websites
- Live chat support in 20 languages
- Send Popup + WhatsApp campaigns to your potential customers to convert them
- Use internal CRM to follow up with offers, and requests and build your customer base
Pricing:
- Free
- Pro: $29/month
Reamaze Live Chat Helpdesk CRM
Next, the Reamaze Shopify app offers an outstanding set of features for e-commerce businesses, allowing them to efficiently manage customer interactions across various channels. With the ability to unify email, social media, SMS, and voice conversations into a single inbox, businesses can streamline their customer support efforts and ensure a consistent experience for all shoppers. Additionally, the app enables users to manage, modify, and create Shopify orders directly within customer support chats, simplifying the order fulfillment process and enhancing customer satisfaction.
Main features:
- Unify email, social, SMS, voice conversations for all stores in a single inbox
- Provide AI chatbots and AI-powered live chat that are optimized for sales
- Automate common tasks and patterns with data and rules to save time
Pricing:
- Re:amaze basic: $29/month
- Re:amaze pro: $49/month
- Re:amaze plus: $69/month
- Re:amaze custom: $899/month
NS Live Chat, Inbox & Helpdesk
Lastly, the NS Live Chat, Inbox & Helpdesk Shopify app gives you a myriad of features designed to streamline and elevate the customer service experience. With the ability to manage and respond to Facebook Messenger and Live Chat messages all within one inbox, businesses can efficiently address inquiries and provide prompt assistance. Additionally, the app enables users to share product recommendations, browse inventory, and even create orders directly while engaged in conversation with customers.
Main features:
- Unify multiple channels & stores in a single view
- Recommend products right from the chat window
- Create, edit orders and share checkout links
- Pre-made chatbot for instant responses
- Order tracking, shipping address updates, and order management right in the chat widget
Pricing:
- Free
- Basic: $5.99/month
- Advanced: $14.99/month
- Professional: $34.99/month
Closing thoughts
To sum up, having a streamlined inbox management system is crucial for running a successful Shopify store. The list of Shopify inbox apps mentioned in this article offers a range of features to help you efficiently manage customer inquiries and communicate with your team. From automated responses to advanced tracking and analytics, these apps can help streamline your customer service processes and improve overall efficiency.
What’s more? Don’t forget to visit our website to explore a lot of eye-catching and responsive Shopify templates here.
