Updated October 2026: prices and features checked against the Shopify App Store.
Do you want more loyal customers and fewer abandoned carts? Shopify gives you basic customer profiles and segments, but it isn't a full CRM. A Shopify CRM app brings your customer data, conversations and follow-ups together, so you can give better service and sell more. With so many apps to choose from, picking one can be hard. In this guide, we review the 8 best Shopify CRM apps to help you grow your business.
Why should you install a Shopify CRM app for your store?
To keep customers happy, you need to help them whenever they need it. A Shopify CRM app makes this much easier. It organises and centralises your customer data, so you can manage relationships more effectively. You can also track customer conversations and purchase history and use them to give better service.
Many CRM apps also include analytics and reports. These show you how customers behave, so you can find new ways to sell. Most CRM apps also connect with Shopify and other apps you already use. They automate routine jobs, simplify processes and save you time.
8 Best Shopify CRM Apps Reviews
Re:amaze AI Helpdesk & Chat
Re:amaze (formerly Reamaze Live Chat Helpdesk CRM) is an all-in-one tool for talking to customers at scale. It brings email, social media, chat, SMS and voice into one shared team inbox, so your team stays in sync. You can boost sales with AI chatbots built for ecommerce, either pre-built or your own.
It also lets you build an FAQ knowledge base so customers can help themselves. Satisfaction surveys, status pages and push notifications help you keep customers engaged. For more chat tools, see our list of Shopify live chat apps.
Main features:
- Manage, edit and create Shopify orders directly from support chats
- Bring email, social, SMS and voice for all your stores into one inbox
- Use AI to write replies, build chatbots, summarise and create FAQ articles
- Automate common tasks with data and rules to save time
Pricing plans:
- Re:amaze Basic: $29/month per staff user
- Re:amaze Pro: $49/month per staff user
- Re:amaze Starter: $59/month (500 responded conversations included)
- Re:amaze Plus: $69/month per staff user
- 14-day free trial
Richpanel: AI Customer Support
Richpanel: AI Customer Support (formerly Richpanel Customer Service CRM) helps you simplify customer service. Its AI agents can resolve order, return, refund and subscription tickets from start to finish, following rules you set, such as refund limits and when to pass a ticket to a person. Your team works from one inbox for email, chat, social, SMS and phone, across every store you run.
Main features:
- AI agents resolve order, return, refund and subscription tickets
- Guardrails you control, such as refund limits and approval rules
- One inbox for email, chat, social, SMS and phone
- Self-service order tracking and returns for customers
Pricing plans:
- Pro: $89/month per user
- Pro Max: $119/month per user
- Self Service: $119/month
- AI conversations from $0.20 each; 14-day free trial
eDesk ‑ AI, Helpdesk & Chat
With eDesk (formerly Customer Service Helpdesk App), you spend less time on repetitive tasks. It brings every customer conversation, from your store, marketplaces and social channels, into one inbox. You can view and edit Shopify orders alongside each message, and AI helps your team reply faster.
A 24/7 chatbot answers common questions, and eDesk Pre-sales helps turn conversations into sales.
Main features:
- All customer conversations centralised in one inbox
- 24/7 chatbot for common questions and purchases
- AI-assisted replies to boost agent productivity
- View and edit Shopify orders without leaving eDesk
Pricing plans:
- Starter: $59/month (1 store or marketplace)
- Growth: $199/month (3 stores or marketplaces)
- Professional: $399/month (10 stores or marketplaces)
- 14-day free trial
Endear AI‑Powered Clienteling
Endear (formerly Endear CRM and Clienteling) makes it easy to build lasting client relationships, especially for brands with physical stores. It combines orders, loyalty and customer service data into one profile for each customer. Its AI suggests who your team should contact and why. You can segment customers by behaviour, location, spend or custom attributes, and reach them by email, SMS or WhatsApp, with every message tracked.
Main features:
- AI that suggests which customers to contact and why
- Unified customer profiles with orders, loyalty and support data
- Email, SMS and WhatsApp outreach with tracking
- Dynamic segmentation by behaviour, location or spend
- Book appointments and manage VIP experiences
Pricing plans:
- Pro Plan: $350/month per store location, with a 14-day free trial
Metrilo Growth Platform
Metrilo Growth Platform is a good choice if you want CRM and email automation in one tool. It gives you instant access to your customer database, buying behaviour, ecommerce analytics and email marketing. You can see each customer's on-site activity, order history, product interactions, lifetime spend and contact details. If email is your main channel, compare it with other email marketing apps for Shopify.
Main features:
- Ecommerce analytics and in-depth insights
- Customer database with behaviour insights
- Built-in email marketing that uses all your customer data
- Customer retention analysis
Pricing plans:
- Essential: $119/month
- Pro: $199/month
- Premium: from $299/month
- 14-day free trial
CRM PLUS on LINE
CRM PLUS on LINE connects your store to your LINE account so you can send many kinds of LINE messages to customers. It can send restock notifications and abandoned checkout messages automatically. You can also use Shopify customer tags to target messages, and connect it with Shopify Flow for more flexible automations.
Main features:
- Use Shopify customer tags to send messages on LINE
- Automate abandoned checkout messages and restock notifications
- Show tabbed or dedicated rich menus to specific customers
- Add LINE blocks to the Shopify order status page and My Page
- Works with Shopify Flow
Pricing plans:
- Free: up to 100 users
- Entry: $10/month (up to 300 users)
- Growth: $30/month (up to 1,000 users)
- Advanced: $200/month
3Dsellers ‑ CRM & Helpdesk
3Dsellers ‑ CRM & Helpdesk can send messages automatically, for example when an item sells or feedback arrives. It helps you reply to customer questions quickly and send order updates. You can also send follow-up messages that are personalised with each customer's details. It suits sellers who also sell on marketplaces such as eBay.
Main features:
- Manage all your ecommerce customer support in one place
- Reply faster with message templates
- Automate your workflow with auto-responders
- Automated feedback reminders and alerts
Pricing plans:
- Essential: $25/month per agent
- Professional: $39/month per agent
- Growth: $199/month (30 agents included)
- 7-day free trial
NoteDesk ‑ CRM & Automations
NoteDesk (formerly NoteDesk ‑ To‑Do, Tasks, CRM) helps you manage customers, tasks and notes in one place inside your Shopify admin. It can create tasks automatically from Shopify orders with smart workflows. You can also manage your team with permissions, projects and notifications, and set reminders so nothing slips.
Main features:
- A simple CRM with task tracking and automations
- Create tasks automatically from Shopify orders
- Team collaboration with permissions, projects and notifications
Pricing plans:
- Free
- Solo: $19/month
- Team: $59/month (up to 5 staff)
- Scale: $299/month
- 7-day free trial
The bottom line
To sum up, the right Shopify CRM app helps you support customers well and handle many requests from one place. Once your customer data is organised, a loyalty app can help turn those customers into regulars. We hope you find a suitable tool in our list. If you found it useful, feel free to share it with friends.
By the way, it's a good time to visit our website and explore our range of Shopify templates for your store.
